Technician, Commercial

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type Regular Job Description Technician, Commercial Summary • Support growing commercial services sector • Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services • Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls • Assist Technical Operations construction team with Commercial fiber deployments • Assist Network Engineers during optical and network upgrades Essential Duties and Responsibilities include the following: (Other duties may be assigned) • Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations • Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE • Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems • Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades • Coordinate with the Advanced Services Group during current customer system interruptions and device troubles • Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience • May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Capacidad para aplicar conceptos de álgebra y geometría básicas. Capacidad de razonamiento Capacidad para definir problemas, recopilar datos, establecer hechos y sacar conclusiones válidas. Capacidad para interpretar una variedad de detalles técnicos extensos en forma matemática o de diagrama y tratar con varias variables abstractas y concretas. Habilidades técnicas deseadas • Fuerte conocimiento de los sistemas operativos Windows y Google Workspace. • Tecnología de red de capa 2/3 • Familiaridad con VLAN y multidifusión. • Preferiblemente tecnologías de red empresarial de back office • Deseable experiencia en sistema telefónico PBX y teléfono SIP • Deseable estar familiarizado con los entornos del centro de datos • Capacidad para realizar cableado limpio e instalaciones profesionales. Otras habilidades y capacidades requeridas • Capacidad para cumplir con las regulaciones locales y federales y las políticas de la empresa. • Capacidad para cargar, subir y trabajar desde una escalera. • Capacidad para trabajar ocasionalmente en ambientes al aire libre. • Capacidad para diferenciar entre diferentes tamaños y colores de cables • Capacidad para conducir un Compa