Gerente de Cuenta de Especialidades de Constructor (2081)

Rite Rug has been one of the leading flooring distributors for over 90 years! We now also handle specialty products for new home builds such as shower doors, garage doors and shelving systems. We are looking for an experienced Account Manager to join our growing team! $60,000 to $70,000 a year. Salary based on experience. Position Summary The Specialty Account Manager is responsible for developing, maintaining, and growing customer relationships within assigned residential and commercial accounts. This position serves as the primary point of contact for customers purchasing and installing specialty building products, including shower doors, mirrors, bath hardware, door hardware, shelving systems, and garage doors. The Specialty Account Manager works closely with builders, contractors, project managers, purchasing professionals, and internal operations teams to ensure exceptional customer service, accurate product specifications, timely project execution, and profitable account growth. Essential Duties and Responsibilities Account Management & Customer Relations • Build, develop, and maintain strong relationships with existing and prospective customers. • Serve as the primary liaison between customers and internal departments. • Conduct regular customer visits and business reviews to identify opportunities for growth. • Maintain a high level of customer satisfaction through responsive communication and problem resolution. • Collaborate with customers to understand project requirements, timelines, and product needs. • Promote company products, services, and value-added solutions to increase market share within assigned accounts. Project Coordination • Coordinate with estimating, operations, scheduling, installation, and service teams to ensure successful project execution. • Review plans, specifications, and scope documents to confirm product requirements and project expectations. • Monitor project progress and proactively address issues affecting quality, schedule, or customer satisfaction. • Assist customers with product selection, technical information, and scope clarification. • Ensure accurate order entry and documentation throughout the project lifecycle. Product Expertise • Develop and maintain comprehensive knowledge of specialty products and installation applications. • Provide guidance regarding product specifications, design considerations, functionality, and available options. • Stay informed about industry trends, manufacturer updates, and new product offerings. • Support customers with solutions that meet both project requirements and budget expectations. Qualifications Education • Bachelor's degree in Business, Construction Management, Sales, Marketing, or a related field preferred. • Equivalent combination of education and relevant experience will be considered. Experience • Se requieren entre 3 y 5 años o más de experiencia en administración de cuentas, ventas, productos de construcción, materiales de construcción, oficios especializados o en la industria relacionada. • Se prefiere tener experiencia trabajando con constructores, contratistas generales, desarrolladores multifamiliares o clientes comerciales. • Es muy deseable tener experiencia con puertas de ducha, espejos, herrajes para baños, herrajes para puertas, estanterías, puertas de garaje o productos especiales similares. Conocimientos, habilidades y habilidades • Fuertes habilidades de gestión de relaciones con los clientes. • Capacidad comprobada para hacer crecer cuentas y alcanzar objetivos de ventas. • Conocimiento de los procesos de construcción residencial y comercial. • Capacidad para leer e interpretar planos de construcción, especificaciones y documentos de proyecto. • Excelentes habilidades de comunicación verbal y escrita. • Fuertes habilidades organizativas, de gestión del tiempo y de resolución de problemas. • Capacidad para gestionar múltiples proyectos y prioridades en un entorno acelerado. • Dominio de los sistemas Microsoft Office y CRM. • Fuertes habilidades de negociación y presentación. Requisitos físicos • Capacidad para viajar regularmente a las ubicaciones de los clientes, lugares de trabajo y compensaciones.