Technician, Commercial

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type Regular Job Description Technician, Commercial Summary • Support growing commercial services sector • Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services • Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls • Assist Technical Operations construction team with Commercial fiber deployments • Assist Network Engineers during optical and network upgrades Essential Duties and Responsibilities include the following: (Other duties may be assigned) • Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations • Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE • Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems • Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades • Coordinate with the Advanced Services Group during current customer system interruptions and device troubles • Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience • May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And/or Experience Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of extensive technical details in mathematical or diagram form and deal with several abstract and concrete variables. Desired Technical Skills • Strong knowledge of Windows operating systems and Google Workspace • Layer 2/3 networking technology • Familiarity with VLAN and multicast • Back office enterprise network technologies preferable • PBX phone system and SIP phone experience desirable • Familiarity with data center environments desirable • Ability to perform clean cabling and professional installations Other Required Skills And Abilities • Ability to adhere to Local, Federal regulations and company policies. • Ability to carry, climb and work from a ladder • Ability to occasionally work in outdoor environments • Ability to differentiate between different sizes and colors of wires • Ability to drive a Compa