Senior Client Service Manager - Commercial Lines

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence. How you'll make an impact Here’s what you’ll do: • Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions. • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. • Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies. • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. • Conduct regular audits to ensure compliance with regulations and maintain high service standards. • Oversee the accuracy and management of client and policy data using Gallagher’s systems. • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Esto es lo que aportará al puesto: • Licenciatura con un mínimo de más de 5 años de experiencia en servicio al cliente y/o gestión de reclamos, o un título de escuela secundaria/GED con un mínimo de más de 10 años de experiencia en servicio al cliente y/o gestión de reclamos. • Licencia de seguro de propiedad y accidentes. • Dominio de Microsoft Office. • Un deseo de construir relaciones y obtener resultados. • Adaptabilidad y resiliencia en la gestión de prioridades cambiantes. • Una mentalidad colaborativa para trabajar con equipos en todo Gallagher. Deseado: • Al menos 1+ año de experiencia en supervisión. #LI-ES3 #LI-Remoto Identificación: 2026-57287 Compensación y beneficios En Gallagher, creemos que apoyar a nuestros colegas va mucho más allá del rol en sí. Para obtener más información, visite nuestra página de Beneficios. • Compensación competitiva • Programas integrales de beneficios diseñados para apoyar su bienestar • Oportunidades de desarrollo profesional y aprendizaje continuo. • Una cultura colaborativa que da prioridad a las personas con un liderazgo accesible • La oportunidad de hacer un trabajo significativo con g