Overnight Alarm Monitor

Join Our Team as an Overnight Alarm Monitor Dallas, TX! Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Overnight Alarm Monitor to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary. As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential. This position requires the ability to remain highly focused and alert while sitting for extended periods, and you must be comfortable working nights, weekends, and holidays to support our 24/7 security operation. If you thrive in a fast-paced environment and are committed to ensuring the safety and security of our clients, we encourage you to apply and become a vital part of our team. What’s in it for You • Competitive Pay: $20.00 / hour • Work Site Location: Dallas, TX • Schedule: May include weekdays, weekends, and varying shifts • Willingness to work nights, weekends, and holidays, as needed. • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. • Career Growth: Career growth opportunities at GardaWorld Your Responsibilities • Review camera footage and assess potential security risk events • Responsible for understanding client-specific requirements and protocols. • Deter suspicious or unwanted activity from client properties. • Responsible for contacting appropriate authorities with urgency (Police, Fire, Guard, etc.). • Answer inbound calls while utilizing a multi-line phone system. • Communicate with internal and external stakeholders. • Special projects as assigned (audits, process documentation, research, etc.). • Monitor camera alarms for assigned sites/stations and act accordingly based on the events and severity of activity observed. • Able to multitask using different computer programs. • Ability to work under pressure while observing and handling live criminal events. • Experience with Microsoft Office Word, Excel. • Ability to effectively use Google maps. • Ability to maintain confidentiality of legally protected information. • Ability to work in a fast-paced environment and manage multiple priorities. Your Qualifications: • Authorized to work in the United States • A high school diploma or equivalent (GED) • Capaz de pasar un extenso proceso de selección • Agregue calificaciones adicionales según sea necesario/requerido. • Deberá permanecer siempre alerta durante el horario laboral. • Capacidad para permanecer sentado durante largos períodos de tiempo. Tus habilidades y competencias: • Compostura: puede manejar el estrés, no pierde el equilibrio ante lo inesperado. • Toma de decisiones oportuna: capaz de tomar decisiones rápidas bajo presión y plazos ajustados. • Calidad de las decisiones: la mayoría de las decisiones son correctas y precisas utilizando análisis, sabiduría, juicio y experiencia. • Fuertes habilidades de mecanografía, 40 palabras por minuto – mínimo. • Gran atención a las habilidades detalladas. ECAMSECURE: Protección de sitios con innovación ECAMSECURE, una empresa de GardaWorld, es líder en tecnología de seguridad y vigilancia remota. Con la misión de ofrecer soluciones de seguridad más inteligentes y eficientes, ECAMSECURE protege las obras de construcción, las propiedades comerciales y la infraestructura crítica con unidades de vigilancia móviles de última generación, monitoreo basado en inteligencia artificial y servicios de guardia profesionales. Su enfoque integrado ayuda a los clientes a reducir los riesgos.