Hotel Front Desk Agent

As a Guest Experience Expert at Marriott International, Inc., you'll be the welcoming face of our hotel, ensuring every guest enjoys a seamless, memorable stay. Based in our Hospitality & Travel department, you'll handle check-in and check-out, resolve issues with empathy, and offer personalized recommendations. You'll coordinate with housekeeping and other teams, manage reservations and billing, and maintain accurate guest records. Rooted in Marriott's people-first culture, you embrace change, act with integrity, and help create an inclusive environment where guests and associates feel valued and cared for. Responsibilities • Warmly welcome guests and manage check-in/check-out procedures • Handle reservations, cancellations, and room assignments in the PMSRespond promptly to guest inquiries, requests, and complaints • Process payments, billing, and folio adjustments accurately • Coordinate with housekeeping and maintenance to meet guest needs • Provide local recommendations and concierge-style assistance • Maintain accurate guest records and confidentiality • Upsell rooms, packages, and hotel amenities when appropriate • Ensure lobby and front desk areas are clean and inviting • Follow Marriott brand, safety, and security standards at all times Required Skills • Front desk operations • Property management systems (PMS) such as Opera/Marsha • Customer service • Cash handling and billing • Conflict resolution • Reservation management • Communication skills • Time management • Upselling and cross-selling • Problem-solving